Help & Support

MY ACCOUNT & MY ORDER

To place your order, follow these steps:

  • Browse through our wide range of products until you find something you like. After you’ve chosen what you want, select the relevant size, if applicable. You can check out our size chart for reference.
  • Once you’re done, click the ‘Add To Cart’ button
  • After you have added all the products, click on the cart icon on the top right. You can either choose to continue shopping or confirm the order and click on ‘Continue Button’.
  • From there, you can either login to your existing Neuron Lifestyle account or simply continue as a ‘New User’ and create one.
  • Once you’re done, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order’.

Neuron Bounty – Neuron Bounty are rewards points given to customer
while marketing promotions in the form of ‘Coupons’.

  • You can check how many Neuron Bounty you have in your Wallet once you login. Select My Account and click on ‘My Wallet’ from the list. You will be able to see Current Active Bounty, Total Purchases and Usage History.
  • To use active points, once you have added your products to cart and clicked on the cart icon, click on continue and confirm your shipping address.
  • On Checkout Page there will be an option to use your Neuron Bounty. Tick the ‘Use Neuron Bounty’ box, and select the desired payment method to confirm your order by clicking ‘Place Order’.
  • Once you successfully place your order, you will receive a confirmation email with details of your order and your order ID.
  • You’ll receive another email once your order is shipped out. All you have to do then is, sit back, relax, and wait for your awesome product(s) to arrive!
  • We have tied up with several reputed courier companies, so your orders will be delivered right to your doorstep within 2-7 business days depending on your Delivery Address.
  • All orders come in fully sealed packages to make sure that all your goods reach you in perfect condition.

I tried placing my order using my Debit Card/ Credit Card/ Net Banking. The order was not successful but my money got deducted. What’s happening here?

  • As a first step, kindly check your bank account to ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 10 business days.
  • For any other assistance/issues you can write to us at support@neuronlifestyle.com , and we’ll help sort things out.
  • To find out when your order is arriving, you need to first log in to your account. Click on the icon to the left of the cart (located on the top right corner) and enter your details.
  • Click on ‘My Orders’ in My Account to see the status of your current order (as well as your order history). You can also simply click on ‘View Order’ on the right, to see each order detail & status for the same separately.
  • After your order has been successfully placed, you will immediately receive a confirmation and order details via email and SMS. Once your products have been shipped, you will be notified again via email and SMS.
  • In case there is any unusual event or complication that leads to a delay in shipping your order, you will immediately receive an update from our end- with reasons and the revised shipping and delivery timelines.
  • If there are any other issues/ delays that come up, or you need the order to be delivered urgently, write to us at info@neuronlifestyle.com, we will see what we can do to help.

PAYMENT MODE

All Credit Card, Debit Card, and Net Banking transactions are processed over a secure encrypted connection. Rest assured, your money is safe.

If the COD option is not showing, it’s because this facility is unavailable for your postal code. You can either pay by Debit Card, Credit Card, or Net Banking, or you can get the products delivered to an alternate address (where COD is available).

There are absolutely NO hidden charges for any of our products- what you see are what you pay.

In case there is a failure in payment, please retry and keep the following things in mind:

  • Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process.
  • If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at support@neuronlifestyle.com.

SHIPPING & TRACKING

Orders once shipped, are typically delivered in 2-4 business days in metros, and 4-7 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).

Neuron Lifestyle provides FREE shipping for all orders in India. We only charge Rs 25 for COD (Cash on Delivery Order) as collection charges.

You can track your order once it has been dispatched from our warehouse. An email and SMS will be sent with a link. You can also track it from your account on the website by Selecting ‘Orders’ in My Account from the top right corner and then clicking on ‘Track Order’ for the respective Order ID.

For prepaid orders, if our courier partners are unable to deliver the product and they send it back to us, we will initiate a refund in your bank account & will take 7-10 business days.

RETURN POLICY

  • Customers can return their order within 15 days after an order has been delivered.
  • In the interests of hygiene, we may refuse returns where it’s obvious that the item has been worn, washed or soiled.
  • Defective products need not be sent back to us, unless confirmed by the Customer Experience Team. If you have received a defective product, send us images at support@neuronlifestyle.com and we will get back to you. Once confirmed by the Customer Experience Team the refund will be provided either into your bank account.
  • If you have to return anything from a combo pack, the whole pack will have to be returned. There will not be any partial returns accepted for this. If there is a manufacturing issue, or if you have any other query regarding this, you can email us on support@neuronlifestyle.com.
  • Gift cards/vouchers are non-refundable.
  • Gift wrapping charges will not be refunded if goods are returned.
  • To maintain strict hygiene standards of our products, we do not accept returns on Mask, Boxers and Sweat Activation T-shirts.
  • You can only apply for a Return from your Neuron Lifestyle account. Login to your account and go the ‘My Orders’ section. Click on ‘View’ Order Details’ for the respective order, you will see your order details and below that click on the ‘Return’.
  • A confirmation mail will be sent with a ticket ID and once the reverse pickup is initiated the pickup ID details would be shared within 48 business hours.
  • Products must be returned in the same form with all it’s tags, cover/box and ensure the items are unused and unwashed.
  • In the interests of hygiene, we may refuse returns where it’s obvious that the item has been worn, washed or soiled.
  • Defective products need not be sent back to us, unless confirmed by the Customer Experience Team.
  • If you have received a defective product, send us images at support@neuronlifestyle.com and we will get back to you.
  • If you have to return anything from a combo pack, the whole pack will have to be returned. There will not be any partial returns accepted for this.
  • If there is a manufacturing issue, or if you have any other query regarding this, you can email us on support@neuronlifestyle.com

If an order placed during a sale is returned to us, only the amount paid by you will be refunded, not the current product price.

CANCELLATION POLICY

  • Orders that have not been shipped can be cancelled, you can email us on info@neuronlifestyle.com and we will get back to you.
  • If you want to edit your order we will not be able to change anything once shipped. For changes in the order before it has been shipped, please email us on info@neuronlifestyle.com and we will see if we can work it out for you.

REFUND POLICY

  • Returns – Wallet refund will get credited within 24 Hrs.                      NEFT process will take 72 Hrs.
    Payment Gateway refund process will take 7-9 days excluding Saturday
    Sundays and Bank Holidays.
  • Cancellations – If the order is cancelled before shipped, the refund will be done to your bank account and will reflect within 7-10 business days. If a cancellation is required after the product is shipped, we will provide a bank refund upon request, after the package reaches back to us.
  • Defective/ Damaged in transit – Once confirmed by the Customer Experience Team the refund will be provided into your bank account .
  • Wrong/ Missing products – We can either ship out the product(s)(if available in stock at the time) or a refund into the bank account.
  • We update our customers via email once we initiate the refund procedure.
  • Bank refunds will take 7-10 business days.

MISCELLANEOUS

You will automatically get subscribed to our marketing emails and SMS’s after registering with us. In case you do not want to receive these, you can click on the unsubscribe link in the email.

You can click on the ‘Forgot Password’ option when logging in, and the password reset link will be sent to you via email.

  • We have to leave the tags intact in case the person you’re gifting faces any issues and would like to return the product.
  • It is not possible to detach the invoices and tags but if you write us immediately after placing the order, our team can help you out.
  • If you want to add a note to the gift, please email the note to us at info@neuronlifestyle.com and so that we can add it before the order is shipped. Please note that the character limit for the note is 250 characters.

Once you have confirmed the order and we have accepted it, you cannot add any more products to your order. You will have to place a fresh order for the other products.

No. You will only receive the exact amount paid for the product.

No. These are one time charges and are non-refundable.

Our courier partner will attempt the pick up 2 times. You can let him know a convenient time to pick the product up.

Neuron Bounty given for marketing promotions are valid for a shorter period of time and will expire as per the T&Cs of the offer.

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